Considering the high literacy rate and the great number of educated people who live in Gurgaon, the city police is planning to revamp its image by teaching its personnel lessons in good conduct while dealing with the general public.  All employees  from the level of station house officer (SHO) to the rank of constable would get the benefit of lessons in etiquette.
A proposal has been sent to the state government demanding that every police station be allotted Rs 5,000 per month to serve tea and snacks to complainants. "We have requested the government to allot us funds so that we can provide minimum Rs 5,000 to each police station in the city every month. Every complainant has to be treated like a customer and our guest and we are there to help him. This measure will create a good image of police among people," says Deswal.
Apart from the plan to get the local police personnel trained in behavioural and communication skills,  policemen found overweight have been given a deadline to lose extra pounds. The idea behind this is to change the perception about policemen being fat  and inactive. "Although we can't expect quick results sincere effort is required to be made by the personnel otherwise they would be transferred,"  cautions Alok Mittal, joint commissioner of police, Gurgaon.
Professional experts will be engaged for imparting training to police personnel. The entire exercise has  become important in view of the upcoming Commonwealth Games. Gurgaon being close to Delhi players as well as tourists are expected to visit Gurgaon. A shooting event is also being organized in Kadarpur shooting range of Gurgaon.
Already, constables in Gurgaon police are learning how to express themselves in English so that they do not face in difficulty in communicating with foreign visitors.